Lack of guidance made the sales approach complicated
My verdict is that much of the sales and pre-purchase information was left for me to figure out on my own, which was frustrating. The materials provided covered some features but did not elaborate on critical workflow integration, which meant I had to spend a lot of time researching. The invoice generation and payment processes were also not clearly explained, forcing me to contact support multiple times to clarify. While the product features like the dialer and database seemed promising, I found the training and onboarding details insufficiently detailed during sales discussions. That lack of clear, upfront guidance made it hard to fully understand what I was committing to. I acknowledge that the automatic updates and support availability were positive aspects, but these did not compensate for the overall need to self-teach before even starting. Hence, I would say the pre-purchase phase required more proactive explanation from the company itself.