Lack of essential features made it less useful than previous platform
Compared to other software I have used before, this one felt lacking in several important areas. The overall interface was clunky and less intuitive than what I was used to, which slowed down my workflow considerably. The database feature, which is critical for managing contacts, was not as robust or flexible as previous platforms I have worked with. Additionally, the calling tools had limited configuration options and sometimes failed to integrate seamlessly with other software I rely on daily. Training sessions were basic and did not cover troubleshooting in depth, which was frustrating when issues arose. The onboarding process took longer than I expected and did not provide helpful guidance for new users. Automatic updates were inconsistent, occasionally causing unexpected downtimes that interrupted my work. Telephonic support was available but often slow to respond and not always able to resolve my problems effectively. Sign-up and billing were straightforward, but overall this software missed several functionalities that made my previous experiences smoother and more productive. It falls short especially in customization and ease of use, and I found myself reverting to older tools instead. The missing advanced features and less responsive support made it hard to fully commit to this platform.