Lack of detailed info left me unsure about buying
My initial contact with WFHI sales was quite polite and the representative answered my questions without hurry, which I appreciated. However, as the conversation progressed, I felt that some important details about software capabilities and integration options were glossed over or left vague. This lack of clarity made me hesitant about moving forward because I wasn’t fully confident the product suited all my needs. For example, I wanted more info on how the calling tools and dialer handle larger contact databases, but the answers were quite general. The onboarding process was described briefly but I wasn’t given a trial period or detailed walkthrough before purchase, which could have improved my confidence. Invoicing and payment terms were explained well, but without deeper product insight, I struggled to assess value accurately. The support availability was mentioned but not thoroughly demonstrated, so I wasn’t sure what kind of help I’d get post-purchase. Overall, while the staff were courteous, the missing details reduced my trust. I expected a more transparent and informative approach that would have helped me make a firmer decision. If the sales process incorporated more product depth from the start, I might have felt better about committing to the software.