Lack of consistent responsiveness, especially during onboarding

Lack of consistent responsiveness, especially during onboarding

The training sessions themselves seemed okay, but what really frustrated me was how inconsistent the communication was from the support side. I remember a specific moment when I asked for clarification on the database features during onboarding, and it took almost a day to get any kind of reply. Apart from that, responses were sometimes delayed or very brief, which didn’t always help when I was trying to keep momentum. The actual software setup was fine but feeling unsure about help availability made the learning experience less smooth. I felt something was missing in terms of proactive support, which left me a bit hesitant in fully diving into the tools.