Lack of clear sequence during signup and demo call
I was hoping to go through a proper funnel starting from an introduction call, then a demo, followed by signing up and finally training. But honestly, the steps felt jumbled. For instance, I received an invoice before the training details were completely clear to me. That caught me off guard because I expected to understand more before being asked for payment. Then the sign-up process had some forms that seemed unnecessary or out of place. I don’t recall getting a clear orientation on which feature to use first, so I had to figure it out on my own mostly. The database integration was introduced late in the training, although it felt like I needed that from the start. Support calls sometimes repeated explanations, which was frustrating. On the plus side, once I was in the software, the dashboard looked intuitive enough. Overall, what seemed to be missing was a thoughtful order for onboarding steps that guide someone properly from understanding the product to using it effectively.