Lack of clear product info made finding needed features difficult
I found it quite frustrating that the sales and pre-purchase information was not easy to navigate. Trying to locate specific software features and understand the full scope of training services was more complicated than I anticipated. There seemed to be a lack of detailed descriptions and guidance explaining what the product exactly offers, which made it hard to decide if it suited my needs before commitment. As someone used to clear outlines and straightforward onboarding explanations, this left me feeling unsure and dissatisfied. The sign-up and payment processes were standard enough, but without clear product clarity early on, the experience felt unnecessarily complicated. I believe better upfront information and easier access to detailed feature overviews would improve the customer journey substantially. At the moment, it felt like important things were missing or too buried beneath vague summaries. I would advise the company to focus on making these details more visible from the start.