Lack of clear pre-purchase guidance was frustrating
I was quite disappointed that the sales process didn’t provide clear explanations up front about how much setup effort would be required later. Much of the discovery about what the software could do and how the training would go had to be worked out on my own. This aspect stood out because I expected more detailed walkthroughs or assistance before purchasing. The sign-up and invoicing seemed routine enough, but the real gap was in the lack of transparent information about onboarding steps. I appreciate the eventual support during training, but it felt like important details that could have made the decision easier were missing at the start. A more proactive guidance during sales could help set expectations better for future customers and save time revisiting features later.