Lack of clear follow-up was frustrating
From the start, the support felt somewhat lacking in continuity. I found myself explaining my issue repeatedly during different calls rather than getting a resolution with fewer steps. There was a lot of waiting on hold, and sometimes the answers felt generic instead of tailored to my problem. While the representatives tried to be polite, the lack of progress was disheartening. It seemed like my concerns were not being prioritized and I had to push several times to get any useful information. The onboarding process was slow when I needed help, which doesn't inspire confidence in a service focused on smooth remote workflows. I realize that systems can have glitches, but the main thing missing was efficient and empathetic communication throughout the experience. This wore me down and unfortunately, left me feeling quite dissatisfied overall.