Lack of clear follow-up compared to previous tools
I must say that my experience with WFHI’s sales and pre-purchase phase was quite disappointing compared to the other software I had used before. Initially, I expected a streamlined, easy onboarding process but what I found instead was a lack of comprehensive information upfront. Unlike before, where every detail about software capabilities and training was clearly outlined through demos and guidance calls, here things felt a bit vague. I struggled to find answers to specific questions about the dialer features and database integration prior to signing up. This made me hesitant to proceed. Furthermore, invoices and payment steps were less transparent than I anticipated, which added to my frustration. The training materials felt underwhelming in terms of detail and support wasn’t as readily available at first. Overall, this experience lacked the helpful follow-up that I was used to and made me question whether this platform would work smoothly for my needs.