Lack of clarity on sales info slowed down starting
I spent longer than expected just trying to get started with WFHI's software. The sales process did not provide adequate details on what the software included or how the onboarding would work, so I had to spend extra time asking questions before signing up. Once I made the purchase, the onboarding information was somewhat generic and did not fully cover the steps I needed to implement remote workflows. The training material was basic but offered some help. However, without clear guidance from sales on expected timelines or what setup to do before beginning, I felt stalled for a good while. The sign-up and invoicing aspects were standard but did not offer insights into customizing the software features for my intended use. It was frustrating not to get a more detailed walkthrough early on because it delayed my ability to put the tools to work. Overall, the process took longer than it should have due to missing information that would have helped me start more efficiently.