Lack of clarity in support calls stood out
I reached out to support multiple times hoping to get clear answers about database features and dialer setup. Each time, the responses were vague and repeated generic suggestions without addressing the specifics I raised. They promised telephonic support but it felt like I was transferred multiple times without resolution. There was no follow-up on any of the issues I mentioned during the calls, so the trust I expected did not build up. By the end, I was not confident that the problems I faced would be solved anytime soon. The process of signing up and payment was straightforward but support remained the weak link. I would have appreciated a clearer communication channel or a dedicated person for assistance. That one point of support was what defined my overall dissatisfaction, despite the software itself being functional in parts. Without reliable help, my experience was incomplete and frustrating.