Lack of clarity in initial sales explanation
I found the sales process to be lacking in clear explanation about how the software and training services would actually function on a day-to-day basis. The details provided about the features and usage were somewhat vague, which made it challenging for me to understand exactly what I was getting into before purchase. When I asked questions, the responses were not always fully informative or seemed rehearsed, leaving me unsure about some important aspects like how updates would affect my workflow or the extent of support available post-purchase. While the basic product description was given, it did not adequately cover procedural details I expected to hear about invoicing and payment steps. It's important to have transparency at this stage, and I feel that was missing here. The only positive was that the sign-up process itself was smooth, but that does not compensate for the overall lack of clarity in the initial communication on the sales end.