Labels were mostly clear except the one that stuck out
The sales and pre-purchase communication was generally straightforward, with most descriptions of software features being quite clear. Some of the labels used on the website and during sign-up were easy to understand and helped in decision-making. However, one particular term in the workflow training materials was confusing; I had to reread the explanation a few times before it started to make sense. Despite this hiccup, the billing and database explanations were well laid out and helped me get started without much trouble. The calling tools and dialer were adequately described, though I feel that a few more examples or demos during pre-purchase would have been useful. Support was available when I contacted them for clarifications, which eased the process. Overall, while most of the wording made sense and helped me navigate, the standout confusing part made the initial learning curve a bit steeper than expected.