Labels were confusing, support could be clearer
The wording and labels throughout the software interface definitely caused some confusion for me during the onboarding and training processes. It sometimes wasn't obvious which step I was supposed to take next or how to efficiently use the dialer and database features. I suppose the automatic updates worked quietly in the background without issue, which was a relief. However, when I tried to call support for help clarifying these labels, the responses were polite but often didn't fully address my questions or explain things simply. I felt that the terminology used could be simplified or better explained, especially for first-timers. Overall, the experience left me wishing the communication and tooltips were more intuitive rather than just technically correct. I ended up struggling more than needed to understand the workflow steps.