2 out of 52 of 5Verified purchaseSupport and communication
Labels were confusing but support was polite
When I first started using the software, the labels on the dashboard seemed quite unclear. For instance, the database tab was not obviously linked to where I needed to input the data. I navigated through the menus step-by-step and found myself clicking around a lot. The telephonic support was patient, answering my questions without rushing. However, some terms remained confusing, and the overall wording could be simpler. They explained well once I asked but the initial confusion made me slower at starting. So while the communication was kind, the design and wording themselves caused me some struggle.