Labels were confusing but support tone was polite
Overall, I found the wording and labels used in the software somewhat confusing, which led to unnecessary back-and-forth with support. Some terms felt arbitrary and didn’t clearly describe their functions, making the workflow harder to follow. On the positive side, when I reached out to telephonic support, their tone was polite and patient, even though they had trouble clarifying some terminology. I appreciate their willingness to assist but think the software interface could use a major revision to make labels more intuitive. The unevenness between the confusing UI elements and the courteous support left me with mixed feelings. I’m hoping that future updates will address these language inconsistencies, as a clearer interface would significantly enhance user experience. For now, it works, but it isn’t yet the smoothest process I’ve encountered. The polite communication definitely made the frustrating labeling more bearable.