Labels were confusing and effort was high
The training and onboarding process felt much more difficult because the labels and wording used were not clear at all. I had to spend a lot of time guessing what certain terms meant or what specific buttons were supposed to do. This confusion made even simple tasks take longer than necessary. It was frustrating to constantly double-check and try different options to figure out the right workflow. The calling tools and database instructions didn't help—they seemed to assume prior knowledge which I didn't have. Overall, it felt like I was working against the system rather than with it, which shouldn't be the case with software that's supposed to make remote work easier. The effort involved in understanding and navigating through the portal was more than I anticipated, and it made the onboarding process take unnecessarily long.