When I first started with the software, the labeling felt straightforward enough. The sign-up instru

When I first started with the software, the labeling felt straightforward enough. The sign-up instru

When I first started with the software, the labeling felt straightforward enough. The sign-up instructions made sense and I could follow the onboarding without much trouble. However, as I proceeded to use the calling tools, I noticed some labels and wording that seemed ambiguous. For example, the dialer had buttons named in ways that I didn’t immediately understand without referring back to the training. This surprised me because I was expecting consistency across the platform. On the plus side, the database feature had clear headings and helped me organize my contacts better. The telephonic support was quite helpful in clarifying those confusing terms but I had to wait on hold longer than expected. Automatic updates worked in the background, but sometimes they changed labels without any alert, which was confusing. Overall, the communication in the software is mostly clear, but the inconsistency in terminology required more time to adapt and reduced my confidence while navigating the tools. I appreciate the support efforts, though the flow could be improved to reduce surprises and make the whole process smoother.