Labels were clear but one term confused me slightly
Overall, the training and onboarding process was quite effective and the wording used in the software interface made understanding the tools straightforward. Most labels and instructions were intuitive, which helped me adapt quickly. The step-by-step walkthrough during onboarding was especially useful as it clarified how to make the best use of the database and calling tools. I liked how automatic updates were explained in simple terms, and that easing into the software felt as seamless as it could. However, one small reservation I had was about a particular label in the dialer section that was a bit vague initially, causing me to pause and double-check what action it triggered. Once I got over that, navigation became much easier and training videos helped to reinforce these points. Payment and invoicing processes were also well explained, ensuring no confusion at billing time. So, overall, the wording made sense for most parts and was even friendly for newcomers, just with that minor hiccup that might bother someone who prefers complete clarity at first glance.