Labels were a bit unclear until I asked support
At first, I wasn’t fully sure what some of the labels and wording in the WFHI software meant, which made navigating features like the database a little less intuitive than I expected. The sign-up and invoicing processes were straightforward enough, but the meaning behind certain terms wasn’t immediately clear until I used the telephonic support to clarify them. The moment it clicked was when the support team kindly explained the reasoning behind one particular label used on the dashboard for calling tools – it made a lot more sense then. I think the software is mostly user-friendly, but a few terms could be improved for clarity to help avoid that initial confusion. The training was helpful but didn’t go into as much detail on terminology as I would have liked, so if you’re someone who prefers very explicit guidance, be prepared to do a bit of extra asking around. That said, the support was patient and responsive, which made the transition easier overall.