Labels were a bit confusing, but overall the wording worked fine
I have to admit, at first the wording of the billing and payment sections in the WFHI software threw me off a bit. Some of the labels weren’t as intuitive as I expected, so I had to click around to understand things like ‘due date’ versus ‘invoice date’. But once I got used to the terms, it wasn’t too bad. I like that they used fairly standard language that I’ve seen elsewhere, which made it easier to compare things. The payment process itself was pretty straightforward once you figured out the labeling. I did call support once because a label confused me and they explained it patiently, which helped a lot. So while the wording wasn’t perfect, the strong points were the consistency and the helpfulness when I was stuck. It just felt like the labels needed a little polish to be clearer upfront. It’s a decent balance though, and that casual learning curve wasn’t too irritating.