Labels sometimes confused me, clarity hit and miss
You need to really work on how you label your buttons and fields in the software. In the training, it wasn’t always clear what certain names referred to, especially within the database section. Sometimes I wasn’t sure if a label was indicating an action or a current status. This caused me to hesitate and check the guide multiple times. However, once I figured out the pattern behind your naming conventions, the software started to feel more intuitive and easier to navigate. On the other hand, your communications were consistent, and the sign-up and payment flow were straightforward once I knew what to expect. Your support team was reachable, but the language they used during calls sometimes added to the confusion when they mentioned features that didn’t exactly match the labels I saw on my screen. So it was a mixed experience where at one moment things just clicked, but other times I had to stop and think twice before proceeding. Overall, you’ve made a decent foundation but improving clarity in wording would take it further.