Labels sometimes confused me, but support wording was clear
I noticed that some labels in the WFHI software, especially in the calling tool and database sections, surprised me because they didn't match exactly what I expected from the training materials. For example, some buttons were labeled in a way that wasn't immediately intuitive, which caused slight delays while working. On the positive side, when I contacted support for clarification, their explanations were straightforward and the wording made much more sense. The telephonic support communicated clearly and helped me navigate the dashboard without wasting time. Although I found the initial terminology confusing, I appreciate that the communication helped me complete the tasks efficiently. It’s not perfect, but it gets the job done well enough after some adjustment.