Labels samajhne mein thoda confusion hua
Maine jab pehli baar software ka support try kiya, toh mujhe laga ki jo labels aur wording use ki thi, wo thodi confusing thi. Sign-up ke baad jab maine database feature open kiya, toh har button pe alag alag naam the jo easily nahi samajh aaye. For example, 'Call History' aur 'Call Logs' ka difference clear nahi tha mujhe, aur 'Dialer Settings' me options itne technical lage ki sochne laga ki kya select karun. Phir jab main telephonic support se contact kiya, toh unhone bhi initially mujhe bounce kar diya kyunki unka wording mujhe sahi samajh nahi aaya jab maine apni problem explain ki. Thoda patience rakhna pada mujhe poori guidance milne tak. Software toh thik hai, dialer bhi theek kaam karta hai, but communication mein clarity honi chahiye thi. Invoice aur payment ka process simple tha, aur onboarding flow bhi thoda intuitive tha, par support ki language ko lekar main thodi confused hui thi, jo mujhe surprise kar gaya. Bas ye hi dikkat thi warna baaki cheezein normal thi.