Labels samajhne me tension hui

Software ka dashboard dekh ke mujhe pehle thoda confusion hua kyunki kai labels aise the jo mujhe clear nahi lag rahe the. Support ko contact kiya toh woh bhi turant clear nahi kar pa rahe the ki ye feature kis liye hai, iska kya use hoga. Alag alag buttons aur menu options itne technical aur complicated lage ki mujhe laga ho sakta hai main galat option select kar rahi hoon. Ye clarity ka issue support calls me bhi dikhai diya, jab main kisi feature ko samajhna chah rahi thi. Aisa laga ki software ka UX design thoda aur soch samajh kar hona chahiye tha, taaki confusion kam se kam ho jakar wo easy ho jaye sab ke liye.