2 out of 52 of 5Verified customerSales and pre-purchase
Labels samajhna thoda mushkil bana diya tha
You need to work on the clarity of your labels and wording, kyun ki sales aur pre-purchase process mein main kaafi confused hoon raha jab sign-up aur invoicing screens par alag-alag terminology dikhai di. Mujhe laga ki training bhi thodi better ho sakti thi is point par, jo mujhe thoda zyada straightforward samajh aaye ki kaunsa step kis cheez ka hai. Dialer aur calling tools ke beech mein bhi labels ka thoda overlap tha, jiski wajah se main unnecessary delay mein tha because mujhe baar-baar samajhna pada. Support team theek thi madad karne ke liye, par agar pehle se sab kuch clearly defined hota toh kitna acha hota. Yeh thoda zyada effort karta mujhe.