Labels samajh nahi aaye, support se confusion badha
Main jo sabse zyada frustrated hua woh tha support ke messages aur labels. Dialer settings mein jo terms use kiye gaye, woh mere liye bilkul clear nahi the, jiske wajah se training mein samajh nahi aaya ki kaun sa option kis cheez ke liye hai. Database feature ka naam toh tha, par uske andar ki details aur usage instructions confusing the, aur mujhe lagta hai ki yeh baat support team ko bhi samajh nahi aayi. Jab help ke liye call kiya, toh jaise har baar woh standard scripted jawaab dete rahe, asli problem clarify nahi hui. Automatic updates ke baare mein bhi koi clear explanation nahi di gayi thi, jiski wajah se mujhe baar baar lagta tha ki maine kuch miss kar diya hai. Sign-up aur invoice process bhi bahut lengthy aur unclear tha, jisme kai baar payment confirmation tak nahi mil paya. Overall communication ne mujhe reflect kiya ki technology toh hai, par use navigate karna asaan nahi raha. Main samajhta hoon ki product mein potential hai, par support aur communication is level par hone chahiye tha ki har label aur term easy samajh aata.