Labels or wording ki wajah se process clear nahi hua
Maine training aur onboarding start kiya tha with some excitement but unfortunately wording aur labels kuch jagah par itne clear nahi the jitna hona chahiye tha. Dialer aur database ke features kaafi important hain, lekin unki terminology aisi thi ki mujhe samajhne mein problem hui ki kaunse step mein kya karna hai. Yeh confusion training ke dauran bhi bani rahi, jab maine support se baat ki toh unhone change kiya kuch terms, par phir bhi poora clarity nahi mil payi. Automatic updates achhe the, par updates ke baad jo naye labels aaye unke explanation thode incomplete lage. Sign-up aur invoicing process toh thik tha, par jab mein training modules ke content ko dekhta tha, toh language aur instructions mein thodi clarity kam lagi. Yahan tak ki calling tools ko configure karte waqt mujhe lagta tha ki labels kaafi ambiguous the. Mujhe yeh kahna padega ki overall main process thoda difficult hua, aur iska impact ye hua ki mujhe apne taraf se zyada samajhna pada workflow ka.