Labels on the dashboard mostly clear, but one notable misstep
My overall impression of the sales and pre-purchase stage is that most things were presented clearly enough, especially during sign-up and the first look at invoicing. The labels on the dashboard helped me understand where to find the calling tools and database features without needing extra help. However, there was one specific area where the wording threw me off: the naming conventions for different user tiers caused some confusion about what features were included at each level. This made it a bit harder to decide which package to pick during sign-up. Apart from that, the instructions and descriptions were warm and easy to follow without seeming too pushy or sales-oriented. The telephonic support team was available for questions about the process, which was reassuring, though I didn’t need to rely on them much. In sum, labeling was consistent in most areas, but the misstep with tier explanations was enough to leave me a little hesitant at the start.