Labels on Interface Were Confusing Despite Otherwise Good Training
Honestly, the training was fairly comprehensive and covered most of the software’s features well. However, what really stood out to me as a problem was the labeling and wording within the platform itself. It felt inconsistent and sometimes ambiguous, making it hard to intuitively know what a button or a feature was for. For example, some of the calling tools had names I couldn’t immediately connect with their function, which slowed down my learning process. Even things in the database section didn’t always have clear descriptors, so I was inclined to call support several times just to clarify what the options meant. This was frustrating because the onboarding flow and the technical support were overall helpful and responsive. The automatic updates sometimes changed the interface terminology, so it felt like I was relearning parts of the software every now and then. In all, while the training delivered well, the wording in the software interface could really use improvement to make the experience less confusing for users like me.