labels on dashboard need work, otherwise okay
I really liked how easy it was to sign up and get invoices sorted with no fuss but the part that threw me off was definitely the labels used on the dashboard. They felt confusing at times like I wasn't sure what 'workflow status' or 'calling queue' exactly meant right away. I wasted some time trying to figure out what to click or where to update my database because of this unclear wording but once I asked for help, the telephonic support was decent enough. The software updates run smoothly so I don’t have to worry about that either. The training was okay but a bit shorter than expected which might be a good or bad thing depending on what you want. Signing up and paying was simple, so that’s a positive to keep in mind. If the labels were clearer I’d be happier and give five stars but for now four is what feels fair for my experience overall.