Labels on dashboard clear, but some terms confusing
Starting the training, the onboarding sequence itself was quite good and intuitive. The initial setup screens had clear labels like 'Start Training' and 'Database Access', which helped me understand where to begin immediately. However, moving on to configuring the dialer, some terminologies mixed things up—terms like 'Active Queue' and 'Call Disposition' felt a bit technical without proper immediate explanation. It would have helped greatly if there was a tooltip or brief description for every label. The training material itself used consistent wording, but the software interface sometimes assumed prior knowledge that wasn’t always there. Overall, the process was easy to grasp but the specific wording on some features slowed me down a bit while learning.