Labels need more clarity and detailed explanation
I found the wording and labels in the WFHI software to be functional but lacking in detailed clarity. Most of the buttons and features had names that generally made sense, such as the database and dialer features, but some terms felt too generic or ambiguous, which made navigation hard at times. The support documentation did not fully resolve these ambiguities, requiring me to spend extra time figuring out workflows on my own. I noticed that training materials were not exhaustive in explaining these labels either. What was missing, in my view, was a more comprehensive glossary or context-based tooltips that clarify what specific terms mean within WFHI's environment. This would especially help new users during onboarding and reduce calls to telephonic support. The software itself operated smoothly, but without clearer labels, it's easy to get overwhelmed by the interface.