Labels mostly confusing, but calls actually connect
I found many of the terms and labels within the software quite confusing, which made navigation and getting to grips with the features much harder than necessary. Some of the wording seemed inconsistent, so whenever I moved from one section to another, I had to pause and figure out what each button or option was supposed to do. This slowed down my workflow considerably. That said, the actual calling tool itself worked fine; calls connected reliably and the dialer did what it promised without issues. The telephonic support team, however, wasn’t very clear in their explanations either, which didn't help with my ongoing queries about the features or labels. Communication could definitely be improved with clearer documentation or in-app guidance. While I appreciated that the software received automatic updates, these didn’t seem to address the problem of confusing wording or interface labels. I did manage to sign up and complete invoicing without problems, but the overall experience left me wishing there was a simpler way to understand the system quickly. The small relief was that at least the connectivity was solid and reliable, which is important when running remote workflows.