You have done a good job with the overall layout and clear labeling of key menus and features, espec

You have done a good job with the overall layout and clear labeling of key menus and features, espec

You have done a good job with the overall layout and clear labeling of key menus and features, especially in the database and dialer areas, which made it relatively easy to start using the WFHI software. However, you also introduced some inconsistent terms during training and in the user interface that confused me. For example, some buttons had ambiguous names that didn’t exactly match what was described in your training videos. This made parts of the onboarding slower than they needed to be and sometimes I had to call support to get clarification. The billing and payment sections were better labeled though, and the process felt smooth. I appreciate the automatic updates that kept me on the latest software version without disruption. So while your wording is mostly user-friendly, there are gaps that caused me unnecessary second-guessing. If you refine these labels and instructions, it will help new users navigate with greater confidence while learning the system faster.