Labels mostly clear but some confusion remains
After using the platform for a couple of weeks, I found the wording and labels mostly made sense, but there were a few areas where the terms seemed ambiguous. For instance, the calling tool’s button labels were straightforward, yet some database features used terms I hadn’t encountered before which slowed me down initially. The onboarding instructions were clear enough to start working, but when I tried linking the dialer to the contact database, the labels didn’t exactly explain the workflow perfectly. Support communication clarified some points, though the explanations sometimes assumed prior knowledge. Payment and invoicing components were well-labelled and easy to navigate. Overall, the wording was adequate for general use but I think newcomers might need more consistent terminology or further explanations. It worked fine for straightforward tasks, but some of the label choices could be improved to avoid confusion in more advanced features.