Labels made training both easier and confusing
I was quite surprised by the wording and labels during the WFHI training and onboarding. On one hand, the instructions were very clear and the materials well laid out, which made many tasks straightforward. On the other, the labels on actual software controls sometimes didn’t match training terms, leading to a bit of confusion. For example, some features in the database were described with different names than what the software dashboard showed. This mismatch slowed me down initially, but as I spent more time working through the official support and using the dialer tool, I started to connect the dots. There were moments where I appreciated how the training materials gave detailed context, but also times when I wished the labels were more consistent. It was a mixed experience, and although the support helped clear things up, I didn’t expect these discrepancies ahead of time.