Labels made sense only after some trial
The support’s wording was okay, but I had to spend some time figuring out the meaning of certain labels on the software. It wasn’t immediately intuitive, and a few of the terms felt off compared to what I expected. At first, I thought the labels might be errors or just badly translated, but eventually it clicked after a little use. The communication itself was straightforward enough but not exceptionally helpful in clarifying those subtle confusions early on. The call support did offer explanations when asked, but it wasn’t automatic or upfront. The moment I understood the dashboard labels properly was specifically when I started using the calling tool more regularly and matched labels to functions. So overall, the experience was quite mixed: some parts made sense, and some needed patience to understand. It works well enough if you are patient, but it could be better labeled to reduce that initial confusion for new users.