Labels lacked clarity during support calls
During my support experience with WFHI I encountered some difficulty with the terminology used in their interface and support explanations. For example when I was trying to understand how the database feature linked with the calling dialer the labels and menu names seemed inconsistent or unclear. That one moment stood out because it made troubleshooting slower than necessary since I had to ask multiple times what exactly certain terms meant or where particular functions were located. Outside of this issue the telephonic support was polite and tried their best to help although I wish their documentation or on-screen wording had been simpler. Overall the support was helpful but what was missing was a more user-friendly language and consistent naming that matches the training materials to avoid such confusion in the future.