Labels ki confusion ne onboarding thoda mushkil bana diya tha
Training aur onboarding ke dauraan mujhe lagta hai ki labels aur wording thodi confusing thi, khaaskar jab dialer aur calling tools ki settings samajhni thi. Hamare team ko kuch specific steps pe clarity nahi mili, jiski wajah se humein baar-baar training documents ko cross-check karna pada. Jo software ka database feature tha, wo achha kaam kar raha tha, par usko fully utilize karne ke liye thodi aur clear guidance zaruri thi jo training me missing thi. Jo automatic updates aaye, unhone kayi baar changes create kiye jinke baare me proper notice nahi tha, toh thoda disruption feel hua. Lekin jo telephonic support mila, wo generally polite tha aur queries ko address karne ki koshish karta tha. Overall, labelling aur wording ki clarity improve karne ki zarurat hai, warna naye users ko thoda lengthy adaptation phase se guzarena padega.