Labels jo the useful, baki thodi confusing thi
Sabse achha laga jab dialer ke button ne waisa kaam kiya jaise trained instructions ne bataya tha; us par koi confusion nahi hua. Lekin jab main dashboard par gayi thi, toh kuch labels jaise 'active calls' aur 'follow-up needed' thoda misleading lage. Mujhe samajh nahi aaya ki yeh terms exactly kis segment ko refer karti hain, aur is wajah se main thoda hesitate kar rahi thi un tools ko fully use karne mein. Baaki support team se baat karte waqt mujhe lagta hai ki communication clear thi, par woh specifically default wording ke baare mein mujhe poora satisfaction nahi diya. Onboarding mein kuch steps ko bhi thoda simplified banana chahiye tha, kyunki words thoda technical lagte the jab main new user thi. Overall joh ek ya do terms the jo perfect the, unse mujhe relief hua, par baaki confusion ab bhi partially bani hui thi jab tak main khud zyada time spend nahi kar rahi thi system ke andar.