Labels in support process bilkul confusing aur unhelpful
Main support ke saath baat kar raha tha jab mujhe lagaa ki software mein kuch confuse karne wale labels hain, especially jab main dialer aur calling tools ke baare mein pooch raha tha. Support ne jo wording use ki thi wo mere liye bilkul clear nahi thi, aur labels bhi confusing lag rahe the dashboard mein. Jab mujhe telephonic help chahiye tha, toh mujhe baar-baar samjhana pada kya mera matlab hai, because unka language bas technical tha aur mujhe wo easily samajh nahi aaya. Invoicing aur payment ke terms bhi clear nahi the jo mujhe bahut pareshani dene lage. Auto updates se related messages support ne galat samjha, aur mera issue expected tarike se solve nahi hua. Overall, communication mein itna clarity nahi thi, jo mere liye frustrating tha kyunki mujhe laga ki main bas waste kar raha hoon apna time aur efforts. Sign-up process bhi irritating tha kyunki invoices accurately issue nahi ho rahe the on time. Agar support ka language and labels better hote toh shayad experience thoda behtar hota.