Labels for key features were confusing
While I attempted to engage with the software, I found that the wording on menus and labels did not make much sense to me. The naming of features like the dialer and database sections seemed inconsistent and did not clearly indicate their functions. Even basic steps in the onboarding sequence felt unclear due to poorly chosen terms. When I tried to follow training modules, some of the instructions seemed to conflict with what actually appeared in the interface. I raised questions to telephonic support, but responses were vague, frustrating me further. I was unable to smoothly access the tools I needed and the automatic updates only added to the confusion as new labels were introduced without explanations. Overall, the labeling problem blocked me from fully using the system and lowered my confidence that this software suits my workflow needs.