Labels during onboarding made a difference
What really stood out in the training was how clearly labelled every section was. I’ve seen other software where terms feel confusing or just jargon, but here the labels and wording made sense and generally matched what I was doing on screen. That said, occasionally I felt some phrases could be simpler for a beginner, especially in parts about the dialer settings. Still, overall it was easy to follow along and the onboarding smoothly introduced me to the database and calling tools. The explanations were conversational enough that I didn’t have to keep pausing to guess what was meant.