Labels could be clearer especially in invoicing
I generally found the sales and pre-purchase process easy to follow, with the sign-up forms being pretty intuitive. What really worked well was the clear indication of payment steps and renewal policies, which took the stress out of buying software online. However, some of the labels in the billing and invoicing dashboards were confusing at first. For example, the difference between ‘Recurring Invoice’ and ‘Pending Payment’ wasn’t immediately obvious, which led me to double-check my payments more than once. The onboarding information and training materials used straightforward language, which helped me understand what I was getting into. I felt positive about the overall process despite the occasional unclear term. A bit more clarity in the labeling could make it easier for new users to feel confident right from the start.