Labels could be a lot clearer
Looking back on my experience, the one thing I found somewhat okay was the availability of telephonic support, which was responsive when I needed it. However, the parts that didn’t sit well with me were the wording and labels used throughout the software and training modules. Some terms felt inconsistent or ambiguous, which led me to waste time trying to understand what each option really meant. When I was going through the onboarding flow, I often wondered if certain features were inaccessible or simply poorly named. This added unnecessary frustration and made me doubt if I was using the database or dialer features correctly. These issues lingered long after the initial setup because even automatic updates didn't clarify things; sometimes new terms appeared without explanations. While I appreciated the staff's polite tone during support calls, the overall experience made me question how intuitive the product was designed to be. I think clearer, more consistent language would have improved things a lot.