Labels confusion made onboarding frustrating
My experience with the WFHI training and onboarding was disappointing primarily because the wording and labels in the software did not make much sense to me. The training modules seemed disconnected from the actual interface, and when I tried to follow step-by-step instructions, I was often stuck because the labels on buttons and sections didn’t match what the guides said. For example, what was called a 'workflow setup' in the training was labeled differently in the software, causing confusion. This mismatch made the onboarding process longer and frustrating. I tried to reach out to telephonic support but their explanations didn’t clarify these labeling inconsistencies either. While the invoicing and payment system was clear, this confusion in terminology overshadowed everything. Overall, the training felt artifically simplified but did not prepare me well for actual software use, leaving me dissatisfied with the whole process.