Labels confusing, except the support was clear
Honestly, I have explained similar feedback on the platform before, so it feels like a tired routine by now. The main issue is with the wording on some buttons and labels around the calling tools and database features. They don't always match what you actually do or expect. For example, there was a button labeled something like 'start session' but it sometimes meant different things in different contexts, which made using the dialer confusing at times. That said, telephonic support has been consistently clear when I reach out. They explain things simply and don’t add to the confusion. I wish that clarity was reflected in the product’s interface itself. Otherwise, the automatic updates happen smoothly without much to comment on. The sign-up and billing sections have better labeling, so it's mostly the operational side that trips people up, especially when you’re in a hurry or doing multiple calls daily. This inconsistency in wording is the biggest sticking point I notice.