Labels confusing but support wasn't too bad
I've tried explaining this a few times already, but the way things were worded in the software and training often seemed unclear. Some of the labels in the dashboard didn’t make immediate sense and required double-checking with the help documentation or support calls. That got tiring very quickly. That said, the support team was patient enough and managed to clarify most points, even if sometimes they used the same confusing terms themselves. The database feature worked as it should, so I didn't have issues there, and the dialer tool was generally functional. I just wish the wording was more straightforward because it made onboarding slower than it needed to be. Overall, I neither loved it nor hated it. The communication was fine, but the interface told a different story. Verdict: it’s usable, but demands patience from anyone trying it out.