Labels clear but support explanations sometimes felt confusing
The support team was reachable whenever I needed assistance, which is good because having someone to talk to is essential. The positive part is that they answered calls promptly and kept me on hold for a reasonable time if busy. Yet, the wording in the training materials and in support communications often felt unclear or technical beyond what I expected. Sometimes, I had to ask for clarifications multiple times since the labels and explanations didn’t match what I thought they should mean. On the other hand, their willingness to guide step-by-step was helpful. Just wish the jargon was toned down because I felt like explaining my problem several times was tiring. Overall, good accessibility of support versus the occasional frustrating communication led me to feel mixed about this experience, knowing it helped but was quite a slog.